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Refund Policy

Thank you for choosing luckyhui.com! We are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, we are happy to offer returns and refunds. Please read the following refund policy for more information.

Return Conditions

  • Within 30 days of purchase:
    • Items must be in their original, unused, unwashed, and undamaged condition with all original tags and packaging intact.
  • With a valid proof of purchase:
    • Please provide the order confirmation email or receipt for processing the return.

Non-Returnable Items

The following items are non-returnable:

  • Any used or washed items
  • Gift cards
  • Custom or personalized items

Return Process

  1. Contact Customer Service: Please contact our customer service team via email or phone to inform us of your return request. Our team will provide you with a return authorization and detailed return instructions.
  2. Pack the Return Items: Safely pack the items in their original packaging and include your order confirmation email or receipt.
  3. Ship the Return Items: Ship the package to the specified address according to the return instructions provided. Please keep the shipping tracking number for reference.

Refund Process

  • Once we receive and inspect your return items, we will notify you of the return status via email.
  • If your return is approved, we will process the refund and credit the amount back to your original payment method. The processing time may take 5-10 business days.

Exchanges

We currently do not offer direct exchanges. If you need to exchange an item, please return the original item using the return process outlined above and place a new order for the desired item.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
  • Original shipping costs are non-refundable.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us:

Effective Date

This refund policy is effective as of June 30, 2024.